Cancellation & Refund Policy
Version 1.0 · effective 28 July 2026
1. Free cancellation
Cancel up to 24 hours before your pickup time for a full 100% refund.
2. Late cancellation
Cancellations made less than 24 hours before pickup receive a 50% refund of the amount paid.
3. No-show
If you are not present at the pickup point within the waiting allowance and we cannot reach you, the booking is treated as a no-show and is non-refundable.
4. Waiting allowance
Airport pickups: 60 minutes from your flight's actual landing time — we track your flight, so delays never count against you. All other pickups: 15 minutes from the agreed time.
5. Flight delays and airline cancellations
Tell us before your pickup time and we will move your pickup once for free. If the airline cancels your flight, you may cancel with a 100% refund even inside the 24-hour window.
6. Force majeure
Natural disasters, airport closures, or government orders that prevent travel: 100% refund.
7. If we cancel
If we cannot provide your vehicle (no driver available, breakdown without replacement), you receive an immediate 100% refund and we will help you find an alternative.
8. Changes to a booking
Time or pickup-point changes more than 24 hours before pickup are free (any price difference is charged or refunded). Inside 24 hours, changes depend on driver availability.
9. Refund method and timing
Refunds go back to your original payment method within 7–14 business days, depending on your card issuer. Cash bookings have nothing to refund — the same time rules apply to cancelling, and repeated no-shows may lose access to cash booking.
10. How to cancel
Use the manage-booking link in your confirmation email (instant, self-service) or contact support.
The English text of this policy is the legally binding version.